Algemene voorwaarden


    Terms and Conditions ICTWaarborg for consumers
    Download here a copy of our terms and conditions
    March 2016 issue
    ICTWaarborg uses consumer-friendly general terms and conditions. This means that they are written as clearly and comprehensibly as possible and do not limit the rights of the consumer in any way. All members of ICTWaarborg must, if they do business with a consumer, use the conditions set out below. In a single case, for example when they are members of the Dutch Thuiswinkel Organization or Stichting Webshop Keurmerk, they may use the conditions of those organizations. This is only possible with a so-called purchase distance (see the explanation for article 10).
    Terms and conditions are often rightly seen as 'difficult fine print'. That is why we try to speak in terms of these terms in understandable language about matters such as price, delivery time, time of payment and exactly what is delivered. Because not everyone is aware of the content of the legal procedure that applies to a sales contract, we start with a brief explanation of your statutory rights as a buyer. The person who provides you with a product or a service (for the sake of convenience we speak in these terms and conditions about 'seller') is legally required that what he delivers that possesses the properties that a buyer can expect on the basis of the (purchase) agreement which he has concluded with the seller (this is called conformity). The type of product and the communications that the seller has made about this, for example, about special properties of the product. Incidentally, it is wise to document such matters separately in writing for clarity. The buyer may also rely on the manufacturer's advertisements, unless the seller has explicitly stated that he / she does not agree with these claims. For the record we have included a declaration of conformity in Article 7.
    If it turns out that the product does not have the properties that could be expected on the basis of the purchase agreement, the buyer can - in addition to all other rights that the law grants him (for example deferment of payment) - demand from the seller:
    - delivery of what is missing;
    - repair of the defects, unless this is impossible or can not be demanded from the seller;
    - replacement, unless this is impossible or can not be demanded from the seller.
    The seller can refuse repair or replacement if the costs of this are disproportionate to other reasonable solutions, for example reduction of the purchase price or refund of the purchase price and compensation for any damage suffered.
    Identity of the contractor